Quoted work was done as requested, with no surprises on price.
I was blown away! They easily could have taken advantage of me and I would not have known the difference, but they are way too honest to do that!
Great experience. I went in for routine maintenance and a general checkup prior to a long-distance trip. I received line-itemized quotes before work started, sat down for a detailed discussion about the items, and briefly went under the lift to see tread wear depth myself.
It's refreshing to meet a company that you can trust, especially an auto mechanic. From this point forward I will not even bother running around to any other shops. These folks are my only choice!
Overall, conscientious work done at reasonable prices with polite service.
Service was good, but I also ended up with an extra $50 charge during my visit that was "quoted in person", which was news to me. I only noticed this when I had already returned home.
I have saved a great deal of money with their service and common sense approach to getting the job done right.
My time also felt valued. A delay getting my tires delivered from a local supplier set back the timetable, but Larry promptly informed me while I waited, freeing me (and my car) to go run some errands in the interim. DAR also detected a leak in one of the delivered tires, sending it back for a replacement. These delays were unfortunate, but I'm pleased with how Larry clearly and quickly communicated them. The work still finished at-quote, and this just ended up costing them more lift time than would normally be needed to complete the work, so I don't see how this could be anything other than an honest upstream supplier issue -- one handled well by DAR.
The waiting room was also clean, comfortable, and had complimentary wifi.
I went in with an expectation of what had to be done and a cost, based on estimates from 2 other shops. Dobbin was so honest that they ended up not having to replace everything I was expecting and they were 1/2 the cost of the other shops.
Took my car in for inspection which it failed (I was kind of expecting that) but made an appt to get the repairs done to bring it up to "legal". The estimate they quoted me was lower than I expected based on what had to be done, and the actual bill matched almost exactly. They communicate with you so you know the status, great service.
Their highly recommended staff are conscientious, kind, courteous, and extremely attentive to detail. Dobbin Auto places a high premium on customer satisfaction.
Dobbin Auto Repair Inc is a US Car Repair based in Columbia, Virginia. Dobbin Auto Repair Inc is located at 6465 Dobbin Center Way, Columbia, MD 21045, USA.
Please contact with Dobbin Auto Repair Inc using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Dobbin Auto Repair Inc opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.